4.04.2007

How not to handle customers

This is amazing. Forget the anecdotes... how can you terminate a customer on a whim? And that's exactly what Comcast has done. Terminating customers who have not violated any terms and conditions agreement is paramount to a whim.

If Comcast had a problem, simply update the T&Cs, notify customers, and terminate those that violate. Pretty simple, eh?

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